FAQS AND TERMS AND CONDITIONS
Weather & Cancellation Policy
Is seating provided?
What time can I arrive?
When will the event end?
Children & Young People and Age Ratings
Ticket Prices explained, Why a booking fee?
Your money goes to a good cause
Photography & Film
WEATHER / CANCELLATION
Picnic Cinema is not under cover and will go ahead whatever the weather unless it poses a health and safety risk and in this case we will cancel or reschedule the event, so please dress appropriately for the weather. Ticket holders will be notified by email and it will be published on our website and social media sites.
IS SEATING PROVIDED?
No please bring your own camping chairs.
WHAT TIME CAN I ARRIVE?
The time on your ticket is when the site is open from. Please do not arrive earlier than the stated time.
We have allowed for time for you to set up your tent (at camping events) and time to relax, have a drink and a picnic before the film. Before the film there will also be some fun and games and the film will start when it’s dark enough to see it! After the film there will be some music and dancing if that is what you are up for.
WHEN WILL IT END?
Cinema sites will close at 1am at the latest (this is subject to individual premises licences) you will then be asked to head back to the camping site (or home if you are not camping).
If you have a party of over 10 people that would like to come to Picnic Cinema please call 01768 899444 for more info and to book. We will offer discounts to group bookings (with the exception of Withnail and I events at Sleddale Hall).
CHILDREN AND YOUNG PEOPLE / AGE RATINGS
We must abide by the film age rating. Children will be allowed onto site for films with age ratings of U, PG and 12A as long as they are accompanied by an adult. ALL under 16’s must be accompanied by an adult.
Ticketing is managed by www.tygtickets.com
All tickets have a 6% booking & administration fee, this is already factored into the price of your ticket and won’t be added on at the checkout.
All tickets are e-tickets that will be emailed to you. Unfortunately we cannot process ticket sales over the phone.
Booking fees are a necessary evil as this enables Eden Arts to sell tickets simply and online.
YOU ARE SUPPORTING A GOOD CAUSE TOO
All profit from Picnic Cinema events will go towards helping to run Eden Arts Rural Touring Cinema scheme Remote Cinema. Eden Arts are a registered charity no. 1139215. So your money is not going to a money grabbing commercial organisation, it will be put to good use.
Tickets are non-returnable and non-refundable if the Picnic Cinema event takes place as advertised. We cannot offer refunds on the basis of inclement weather. In the event of cancellation or change of dates of this event, Eden Arts will not be liable for refunding any costs apart from the face value of the event ticket. This means we cannot refund any booking fees, travel or accommodation costs incurred.
If you can’t make it and you have bought tickets we recommend you post that you have tickets to sell on www.scarletmist.com. It is a face value ticket-exchange service, which respects music and festival lovers and would love to put ticket touts out of business!
Accessibility can be challenging due to the nature of the sites and their often rural and isolated nature. Please call us on 01768 899444 if you have any access requirements and we will endeavour to cater for your needs. For most films we are able to turn on subtitles so please contact us and we will let you know if this is possible. We offer a free ticket to a carer/assistant. Please provide photocopy of both sides of blue badge OR a letter of award for DLA at low, middle or high rate (care component) OR A letter of award for DLA at low or high rate (mobility component).
We are able to turn on the subtitles for most of films we screen. If you should require the use of subtitles please contact firstname.lastname@example.org with details of which event you are attending and we will happily turn them on if the facility if available.
PHOTOGRAPHY & FILM
Picnic Cinema-goers consent to being filmed, photographed and recorded.